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2. 
4. 1. When did you call 9-1-1?
   1. When did you call 9-1-1?

   1. When did you call 9-1-1?
6. 2. What type of assistance did you need when you called?

   1. Police
   2. Fire
   3. Medical
   4. Other
8. Please explain.
10. 3. If you received medical instructions, were they easy to understand?

    1. Yes
    2. No
    3. N/A
12. Please explain.
14. 4. Please indicate your agreement or disagreement with the following statement: The person who answered the phone was professional, courteous and helpful.

    1. Strongly Agree
    2. Agree
    3. Neither Agree nor Disagree
    4. Disagree
    5. Strongly Disagree
16. 5. Did the person who answered the phone explain what you should expect?

    1. Yes
    2. No
18. 6. How would you rate your overall satisfaction with the person who answered your call?

    1. Very Satisfied
    2. Satisfied
    3. Neither Satisfied nor Dissatisfied
    4. Dissatisfied
    5. Very Dissatisfied
20. Please provide any additional comments or suggestions.
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