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Feedback on Goals & Outcomes for Resource Center

  1. About the Resource Center

    The City of Eugene is currently leasing a building at 450 W. 5th Ave. to open next fall as a Resource Center for people experiencing homelessness.


    City staff are working with a Steering Committee comprised of neighborhood residents, businesses, neighborhood association representatives, social service providers, and people with lived experience of homelessness. Our vision is to initiate program(s) that will lead to positive outcomes both for unhoused individuals accessing the Resource Center and for the surrounding neighborhood.


    As a stakeholder, we are inviting you to answer a few questions and provide feedback on the goals, outcomes, and metrics that the Steering Committee has developed to guide the implementation and evaluation of the Resource Center.


    The Committee will use the feedback gathered in order to:

    • Finalize the goals, outcomes and metrics that will be used to identify a service provider to operate the Resource Center
    • Evaluate the ongoing success of the Resource Center


    At this time, the Steering Committee does not anticipate the Resource Center to be a drop-in center, but rather a location that can be accessed via appointment only and whose programs work closely with social service providers who conduct street outreach to homeless individuals in the community.


    While the City and Steering Committee acknowledge the larger challenges of homelessness and the impacts of camping in the community, the goal of this survey is to make sure that the Resource Center benefits people who are homeless and the neighborhood. Therefore, we ask that you focus your input on the Resource Center project and the questions below. If you have input or questions related to homelessness more broadly, you may choose to contact City Council.

  2. Goals, Outcomes and Metrics
    Goal Outcome (how we know it’s working) Metrics (what we’ll measure)
    Engage unhoused individuals Individuals enroll in services # of enrolled participants
    Reduce barriers to increased stability
    • Document recovery
    • Criminal history mitigated
    • Credit history repaired/improved
    • Participants are motivated and mentally and emotionally ready to seek housing
    • # of documents secured (IDs, birth certs., etc.)
    • # of Criminal histories mitigated
    • # of Credit histories mitigated
    • # of housing case plans
    • # of enrolled participants supported into housing
    Increased stability of unhoused individual Better housing situation for participants

    More stable housing

      Improved health status for participants

    • Connection to primary health care provider
    • Treatment for existing health, mental health and behavioral health concerns


      More income for participants

    • Enrollment in qualified benefits (SSI, SDI, etc.)
    • Increased employment


      Participants have connections that support their goals related to housing, healthcare and income
    • Connected to services
    • Connected to supportive social network
    Neighborhood support for mitigating impacts of homelessness Neighborhood feels resource center has a positive impact
    • Calls for service responded to
    • Neighborhood survey
    • Number of formal referrals initiated from neighborhood
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