News

Library

Posted on: March 13, 2020

Update: Current Library Services

This message updated October 19.


Eugene Public Library is providing services in all ways possible, and expanding step by step, with safety as our top priority. You can reach us by phone at 541-682-5450 from Monday through Saturday, 10am-6pm, plus until 8pm on Wednesday and Thursday. Or contact us by email or live chat. We’re here to help!

We’re analyzing each service to determine when and how we can safely re-start it, following official guidelines to protect everyone’s health. Which means some familiar activities are being conducted in redesigned ways. Currently, library buildings are open for limited use to allow access to high-priority services, with a focus on meeting the needs of community members without online access. Some other indoor services remain unavailable for now, such as browsing the shelves or staying at the library to sit and read.

Thank you for your understanding and flexibility as we continue to adapt to changing circumstances together. For ongoing updates, follow us on Facebook, Instagram, or Twitter, and sign up for our email newsletter.


En español: Actualización: servicios que la biblioteca ofrece hoy en día


Quick links to information on this page:

Contact us

Getting a library card

Renewing a library card

Online services

Visiting in person

Borrowing physical items

Returning items

Indoor computers, wifi, and charging

Events and activities

Hours and locations

COVID-19 information


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CONTACT US

Phone: 541-682-5450

Monday through Saturday, 10am-6pm

Plus: Wednesday and Thursday until 8pm


Email 


Live chat 24/7 


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GETTING A LIBRARY CARD

To sign up for a library card, or for questions about how policies apply to you, please call us at 541-682-5450.


Residents of the City of Eugene

Call to sign up for a free library card. This will allow you to begin using online resources and placing hold requests immediately. To borrow physical items, including holds, the first time you come to the library you will need to show staff your current Oregon driver license or State of Oregon ID (for alternate forms of photo ID and proof of address, see this list).


Non-residents

People who live in the Eugene area but outside City limits can call to sign up and pay for a library card for $11 per month. One "non-resident" fee covers all cards in the household.


New: all students enrolled in the Eugene 4J and Bethel School Districts can now get a free library card, whether you live inside or outside of City limits. Use the form mailed to you by your school district. 


You can also sign up for a library card in person at any library location. Because only a limited number of people are allowed inside the building at the same time, that may require waiting in line outside. It will be  faster and easier to sign up by phone.


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RENEWING A LIBRARY CARD


If your library card expiration date is coming up:


Residents of the City of Eugene

You do not need to take any action right now. We will renew your card automatically. You can continue to use your card to access online items and other resources, and to place hold requests.


The next time you visit the library in person, you will need to confirm renewal of your card in order to borrow items, including holds. At that time, you will need to show us your library card and your current Oregon driver’s license or Oregon ID (for alternate forms of photo ID and proof of address, see this list).


Non-residents

If you live outside City of Eugene limits, your card is a "non-resident" library card. To continue to access online items and other resources after the expiration date, you need to pay the non-resident household fee of $11 per month. You can pay with a credit card by phone: 541-682-5450. You do not need to visit the library unless you want to borrow physical items.


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ONLINE SERVICES

Online items including ebooks, audiobooks, streaming movies and shows, music, and magazines for all ages are available free with a library card. Start here.


Our  website also offers online services including Lynda.com tutorials, Ancestry.com, Consumer Reports, Mango Languages lessons, and BrainFuse live tutors free with a library card. Start here.


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VISITING IN PERSON

When visiting any library location, wear a face covering and take care to stay six feet apart from others. If you or anyone in your household is not feeling well, please do not visit the library in person.


Because only a limited number of people may be inside at the same time, some services require appointments or may require waiting in line outside. Please complete your library business as quickly as comfortable. If possible, please send only one person from your household (for example, one person can pick up everyone’s hold requests by bringing everyone's library cards).


Computers and other surfaces are being cleaned between users.  All physical items are quarantined for 72 hours between borrowers. Many typical library activities such as browsing the shelves or sitting down to read are not currently available.


Some services require a library card. If you have a library card, please bring it with you.


The parking garage under the Downtown Library is open:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday,  12pm-8pm


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BORROWING PHYSICAL ITEMS

We are currently lending physical items including print books and magazines, DVDs, CDs, and videogames. All physical items are quarantined for 72 hours between borrowers.

A full-service library card is required to borrow physical items (not an “online-only” card). When you come to the library, bring your library card with you, wear a face covering, and stay six feet apart from others. Please see more information about visiting the library in person.


Place holds to pick up

Place requests for items online or by phone, then wait to receive a notice that your item is ready. Holds pick-up is indoors at all locations, with no appointment needed.


Downtown Library (wait 4 days after notice to pick up): 

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm

 

Bethel and Sheldon:

Monday through Saturday, 10am-6pm


Bring your library card and/or the library cards of anyone you are picking up items for. If multiple people in your household have items waiting, please send one person to pick up all of the items.

Vulnerable individuals may choose to make an appointment for curbside pick up, at the Downtown Library only. Wait to receive a notice that your item is ready, then schedule an appointment by calling 541-682-5450 (press 1).

If you no longer want an item, please call to let us know so that others can borrow it. No reshelving fines will be charged.


Counter service

Counter service is available indoors at the Downtown Library as another option for borrowing physical items, particularly if you don’t have easy access to place hold requests or make appointments.


Drop by the Downtown Library on Monday, Tuesday, Friday, or Saturday from 10am to 6pm; or on Wednesday or Thursday from 12pm to 8pm.


You will meet with a staff member inside the building to request particular titles or get recommendations based on your interests or needs. We will gather your chosen items and deliver them to you in a designated waiting area. Then you can check out the items at the usual self-service stations.


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RETURNING ITEMS


Outdoor book return hours

Downtown Library: Monday through Saturday, 7am-7pm

Bethel and Sheldon: Monday through Saturday, 10am-6pm


Due dates

To check the due date for a particular item, view your online account or contact us.


Fines 

Our library does not charge late fines for children’s and teen items. Given current circumstances, if you are at all concerned about fines, please contact us so we can assist you.


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INDOOR COMPUTERS, WIFI, AND CHARGING

Internet computers (including adaptive technology computers), and wifi  and device charging stations, are available inside all library locations for one-hour appointments. These services are free and no library card is needed. Printing is free up to 20 pages.


Appointments can be made for the same day or the next day. One appointment per person per day. 


Reserve an appointment by phone, in person at any location, or online.


Hours for using indoor computers, and wifi and charging stations, and for meeting with staff to make an appointment in person, are:


Downtown Library:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


Bethel and Sheldon:

Monday through Saturday, 10am-6pm


Face coverings are required. Please see more information about visiting the library in person.


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EVENTS AND ACTIVITIES

We are hosting a variety of activities for all ages, online and in the community, including book groups, escape rooms, and more. Follow us on Facebook, Instagram, or Twitter for ongoing news.


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HOURS AND LOCATIONS


Phone

541-682-5450

Monday, Tuesday, Friday, and Saturday: 10am-6pm

Wednesday and Thursday: 10am-8pm


Holds pick up

Downtown Library: wait to receive a notice, then wait 4 days to pick up during these times: Monday, Tuesday, Friday, and Saturday, 10am-6pm; or Wednesday and Thursday, 12pm-8pm

Bethel and Sheldon: wait to receive a notice, then pick up Monday through Saturday, 10am-6pm


Outdoor book return hours

Downtown Library: Monday through Saturday, 7am-7pm

Bethel and Sheldon: Monday through Saturday, 10am-6pm


Indoor computers, wifi, and charging stations 

Make a reservation for the same or next day by phone, online, or in person.


Downtown Library:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


Bethel and Sheldon:

Monday through Saturday, 10am-6pm


Same-day borrowing: staff-assisted counter service

Downtown Library only:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


In-person assistance with your library card account

If possible, please call first to see if we can help you by phone: 541-682-5450.


Downtown Library:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


Bethel and Sheldon:

Monday through Saturday, 10am-6pm


Parking garage under the Downtown Library:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


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COVID-19 INFORMATION

For information about the City of Eugene COVID-19 response and plans, visit www.eugene-or.gov/coronavirus.

For information about COVID-19, visit Lane County Public Health’s website: www.lanecountyor.gov/coronavirus.


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