When Central Lane Communications Center Supervisor Marcia Pendleton was promoted, she signed up for and completed some extracurricular national training. She has now graduated from the National Emergency Number Association’s Center Manager Certification Program (CMCP), which is designed to equip recently-hired, newly-promoted, and aspiring PSAP and 9-1-1 authority managers and supervisors with the tools needed to manage their agency effectively. The CMCP, unlike many other upper-level emergency communications training programs, utilizes a real-world, hands-on approach focused on topics encountered daily by managerial and supervisory personnel. The training is a rigorous 40-hour course of lecture and lab-based education
According to NENA: “NENA is the only non-profit organization solely focused on improving 9-1-1. The organization represents tens of thousands of hard-working 9-1-1 first-responders who assist individuals in crisis and play a vital role in almost every emergency. These unsung heroes of public safety are directly involved in improving all aspects of 9-1-1 and in keeping our communities strong, safe, and vibrant. NENA ensures that 9-1-1 is prepared to meet the needs of anyone requesting emergency assistance by developing standards for 9-1-1 technology and operations; providing education, training, and certifications for 9-1-1 professionals; informing policymakers about issues facing 9-1-1; and educating the public about 9-1-1, its importance, and its proper use.”
PHOTO: Marcia is in the front row, the 5th one from left