Central Lane 9-1-1

Central Lane Communications 911 guides and instructs callers through crises while connecting them with the public services they need. We strive to be a progressive, trusted Communications Center that makes efficient use of trained personnel and technology to meet the needs and expectations of our community and our emergency service partners.


  • We pride ourselves on providing the highest level of service to our customers with respect, compassion, and integrity.
  • We feel privileged and honored to provide this service to our community and to exceed our customers’ expectations.
  • We value a safe, respectable, and inclusive work environment.
  • We encourage and support career development and ongoing professional training.
  • We celebrate excellence.
  • We cherish the health and welfare of our employees.

Every day, when we come to work, we are:


Serving with Honor-Making a Difference

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Services

Learn more about the different ways Central Lane Communications serves the City and Region


For general inquiries: Call 541-682-2771 during business hours, or email us. Please note: This email address is NOT accessible to dispatchers. If you have an emergency, please call 911.


Governance

Learn more about the governing structure and administration of Central Lane Communications


What happens when I call 911?

Learn more about how 911 works and what the Call Taker will want to know.


911 Recording Requests

Recordings of 911 phone lines and Dispatch radio channels are retained for seven months. To request a recording, print and complete this form and mail or deliver it and the initial fee to: Eugene Police Records 300 Country Club Road Eugene, OR 97401


Tours, Presentations, and Job Shadows


Due to COVID-19 concerns, this program is temporarily suspended.


Interested in learning more? We can give a presentation to your group about how 911 works and the career opportunities we offer. We also offer tours of the 911 center by appointment. To schedule a tour or a presentation, email us or call 541-682-2771 during business hours. For a .pdf virtual tour, click here.To schedule a job-shadow at the Communications center, print and sign this form. The completed, signed form can be scanned and emailed, faxed to 541-682-2770, or mailed to:

Central Lane Communications
300 Country Club Rd
Eugene, OR 97401


Ready to join us?

Click on the links to learn more about working here or to apply for current job openings.  


911 Director  Pam Collett

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