Community Service Officers are highly trained, unarmed, non-sworn employees who provide a wide variety of services to the public and the Eugene Police Department.
CSO’s handle non-emergency calls and assist with investigations, crime prevention and special events/major incidents. They also provide vital support and relief for patrol officers.
CSO’s primary functions include:
Reviewing and approving on line reports
Handling phone reports (primarily for property and financial crimes)
Responding to burglaries and traffic crashes
Taking missing person and runaway juvenile reports
Other duties include:
Traffic control for major events or incidents
Collecting and processing evidence or found property
Responding to traffic hazards
CSO’s also assist the Animal Welfare Unit by transporting sick, injured or at large animals and by responding to animal welfare checks.
CSO’s are fortunate to be able to participate in the many community events the Eugene Police Department sponsors every year. Some of the events include the Special Olympics Torch Run, Safety Town, Shop with a Cop, supplying meals to community members in need, and all the many other opportunities this department supports every year to serve the community.
NOTE:The Community Safety Initiative added 10 community service officers to existing fulltime equivalent staffing. The availability of CSOs to respond to nonemergency calls supports EPD’s efforts to handle more calls for service, both emergency and non-emergency. Adding CSOs also increases the timeliness of response and provides an enhanced level of service for callers.
Community Service Officers Contribute to an Efficient Community Safety System
In September 2018, following months of public engagement, the Eugene City Council endorsed an 18-month bridge-strategy of $8.6 million to address immediate community safety system needs. This one-time funding was provided in December 2018 via the supplemental budget.
Since that time, Eugene Police and other community safety partners including police, fire, 911, municipal court, homelessness, and related social services, have begun applying the bridge funding. For EPD, that has meant hiring police officers to create a Street Crimes Unit, as well as hiring dispatchers and community service officers, and expanding jail services. This work has been in progress in each of these areas.