City Services - What's Open?
(Updated Sept. 18, 2020)
The City of Eugene’s top priority is the health and safety of our community. As we move through the Governor’s phased reopening process to build a safe and strong Oregon, we are following specific guidance from the Oregon Health Authority.
Current Information About City Services
We have maintained our essential City services throughout our response to COVID-19. The following information about other City services will be updated continually. Departments and topics are listed in alphabetical order.
- Emergency Services
- City Manager's Office
- Community Court
- Eugene Airport
- Hult Center
- Human Rights & Neighborhood Involvement
- Municipal Court
- Parks & Open Space
- Permit Information Center
- Police and Fire Departments
- Public Meetings & Events
- Public Works
- Spay and Neuter Clinic
We will continue to respond to emergency calls for service, in progress crimes, other high priority life/safety issues, and incidents that require evidence gathering. Our police, fire and medical personnel have the equipment, training and protocols they need to protect themselves and community members. They’ve been practicing, they are ready and they are at work.
The City is collaborating with economic development partners, including the Eugene Area Chamber of Commerce, the Small Business Development Center at Lane Community College, and Business Oregon, to provide information and assistance to area employers. See information For Businesses and For Employees.
City Manager’s Office
(Updated March 16, 2020)
In order to protect the health and wellbeing of our community, visits to the City Manager’s Office are currently by appointment only.
Please call 541-682-5010 for assistance Monday through Friday, 8:30 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
Community Court is moved to Municipal Court at 1102 Lincoln St.
No service providers will be available for drop-in services. At this time the court is only seeing Community Court first appearances. Current participants should continue engagement with treatment providers as indicated by their provider. Court dates will be set out four weeks.
The Eugene Airport is open and commercial airlines are continuing to operate flights. If you plan to travel through EUG please contact your airline prior to coming to the airport.
Hult Center for the Performing Arts
(Updated July 9, 2020)
See the latest updates from the Hult Center.
Human Rights and Neighborhood Involvement
(Updated March 16, 2020)
The Human Rights and Neighborhood Involvement Office is also currently available by appointment only.
Please call 541-682-5177 for assistance Monday through Friday, 10 a.m. to 4 p.m. Please leave a message, as staff will be reviewing and returning calls frequently throughout business hours.
(Updated July 23, 2020)
The Eugene Municipal Court has reopened in a limited capacity.
The court is seeing individuals by appointment only. All persons cited or otherwise ordered by the court to appear will take priority for entry over most other matters appearing at the courthouse. No visitors will be allowed in the building.
Note to local attorneys and social service agencies providing support for community members: If someone other than the attorney of record is coming for a court appearance, the court needs notification 24 hours in advance. Please contact the court for more information on how to be granted admittance to the courthouse.
All non-essential jury trials are currently being scheduled in November 2020 or later. If someone is called to serve as a juror, they should call the number on their summons to confirm their final juror instructions. Jury rooms have been modified to allow for six feet of distancing, face coverings are required, and rooms have been sanitized and are not in use except for essential jury trials.
Effective July 20, the court will resume normal course for processes related to late fees, collections, and license suspensions.
The court has created several ways to resolve citations remotely:
- Payments for parking, violations, and crimes can be paid online.
- Those who believe they qualify for fine reduction or deferral programs may mail, email, or use the court dropbox for a clerk review. This may also be completed using the Municipal Court’s online form.
- Those who would like to dispute citations can request a trial to be set via email, mail, or placed in the dropbox outside of the courthouse. The court will respond to the dispute in writing: please make sure there is a correct address in the correspondence. This may also be completed using the Municipal Court’s online form.
- Those with pending criminal cases should contact their defense attorney.
Court Appointed Attorney Contacts
- Eckart Wostmann Wiese (541) 689-3261
- Rosta & Connelly (541)541 343-8111
- Jessica Saydack (541)852-2141
Municipal Court COVID-19 limitations and safety precautions for limited reopening
- The court is limiting the numbers of non-employees in the building to 20 people.
- All in-person appearances are available for public viewing on YouTube Live. All telephonic and virtual appearances will be available for public viewing on YouTube Live and/or Zoom. The information for attendance will be on the court’s public website.
- Everyone will wear a face covering in public spaces and in secured areas.
- Everyone will be asked a set of health questions prior to entry at the front door (no temperatures will be taken at the front door).
- Defendants coming to be fingerprinted will be temperature checked prior to fingerprinting.
- Doors will be propped open as much as possible to minimize touching of handles.
- Furniture has been adjusted to accommodate sanitization and proper physical distancing.
- The court will have cleaning services on-site during the day and a full sanitization cleaning each evening.
- The court’s new security system is in place. All members of the public must pass through the security station.
- The court has added footprints and other markings throughout the courthouse to provide visual cues for where to sit or wait with appropriate physical distance.
Parks and Open Space
(Updated Sept. 15, 2020)
Face coverings are required in outdoor public spaces when physical distancing is not possible. This requirement includes children age 5 and up.
This includes trails, busy playgrounds and crowded parking lots.
See additional information on face coverings.
While Lane County is in Phase 2 of Reopening Oregon, please remember that visitors are still required, under the Stay Home, Stay Save Lives order, to maintain 6 feet of physical distance between others.
Signs encouraging physical distancing will be posted in prominent areas of recreational areas that are open for use.
- Parks, paths and trails
- Basketball courts: Limit contact among players as much as possible. Disinfect shared equipment regularly.
- Community gardens
- Disc golf
- Dog off-leash areas
- Drinking fountains (Drinking fountains will be sanitized once a day. Please read recommendations for drinking fountains below.)
- Picnic sites and shelters: First come, first served for groups of 20 or less, Larger groups require a park permit (see park rentals)
- Playgrounds and play areas (Playgrounds will not be sanitized. Please read recommendations for playgrounds below.)
- Tennis/pickleball courts: Singles play only, doubles with members of household. Don’t share tennis balls.
- In-person lobby services have been suspended. Please call 541-682-4800 for assistance.
- Park Rentals: In accordance with the state’s health regulations, groups larger than 100 are not permitted.
- Volunteer Program Events: Regular weekly and monthly events have resumed with enhanced safety protocols. RSVPs are required.
Drinking fountains will be sanitized by Parks staff once per day. We recommend park visitors follow the guidance below:
- Wash or sanitize your hands before and after using the drinking fountain.
- Bring your own water when possible.
- Bring hand sanitizer and/or sanitizing wipes for personal use on any surfaces touched.
- Stay home if you are experiencing COVID-19 symptoms or may have been in contact with someone with COVID-19 in the last 14 days
Eugene Parks and Open Space reopened all of the over 50 playgrounds on Friday, June 12 after receiving revised Phase 2 approval from the Governor.
Playground equipment will not be sanitized by Parks staff. We recommend park visitors follow the guidance below:
- Wash hands before and after visiting a playground.
- Maintain physical distancing of at least 6 feet.
- Bring hand sanitizer and/or sanitizing wipes for personal use on any surfaces touched.
- Stay home if you are experiencing COVID-19 symptoms or may have been in contact with someone with COVID-19 in the last 14 days.
Playground equipment has been inspected for safety. Staff is removing the caution tape and updating signage.
Outdoor Fitness Classes
Parks and Open Space is adapting the low-cost park rental program to make it easier for local businesses and organizations to rent spaces for health and fitness activities.
If approved, businesses can reserve space for up to two hours per day, five days a week for $40 per month. The standard $150 deposit has been temporarily waived.
Learn more about the Park Rental Program.
Benches and other structures
Staff is unable to sanitize benches or other structures so it is recommended that the public avoid these high-touch surfaces.
Learn more about City of Eugene’s Parks and Open Space.
Permit Information Center
City of Eugene Permit Information Center Open for Business with Modifications
(Updated April 7, 2020)
The Permit and Information Center will continue to provide services to the community. However, to take preventative measures for community member and staff safety against the spread of COVID-19, in-person services are suspended and the Atrium Building is closed to the public until further notice.
We have expanded our message line and email response services to continue to serve our customers. To reach us, please call or email staff at the appropriate message line listed below. We will answer calls when able, but otherwise, please leave a detailed message. We are checking messages throughout the day and will return your call/email as quickly as possible.
The City of Eugene Building & Permit Services is committed to supporting our local construction and development community by performing timely inspection of construction work during the COVID-19 pandemic. In order to continue this essential function in a safe manner and comply with distancing guidelines to limit the spread of the virus, we are implementing a new process for inspections within occupied dwellings.
Effective April 6, all inspections within occupied dwellings will initially be done using remote video. Using the Skype application on a mobile device, customers will interact with remote inspectors who will view and verify that the work complies with codes and standards, while minimizing personal contact. View remote inspection instructions.
Permit Intake and Support
Business License and Transportation Network Company (TNC)
Rental Housing Code Program
If customers have plans such as Land Use, Tree Removal, or Appeal applications to submit, payments to be made, or need other services please contact
News about COVID-19 (Corona virus) is trending and many agencies and businesses are sending out information regarding their responses to protect their employees, customers, and the public. Our customers are the public and we realize that it is important we stay healthy in order to perform our service. We also are mindful that it is the most vulnerable populations, such as elderly or people with serious health issues, who are most at risk. By keeping ourselves healthy, we help reduce the spread of disease and help flatten the pandemic curve.
We are taking the following actions until further notice to limit exposure to the virus:
- Suspending ride-alongs and the use of the Kilcullen Conference Room by the public
- Our front counters remain open at 300 Country Club and other locations. We are limiting entry to the secure portions of our headquarters at 300 Country Club, Central Lane 911, and other locations to employees and critical/essential business visitors only
- Cancelling our public events
- Ensuring there are personal protective equipment for patrol officers and that we are all following cleaning guidelines for vehicles and facilities, as well as using good hygienic practices as outlined by Lane County Public Health
- Working with our partners, such as CAHOOTS, to ensure we are coordinating plans
(Updated July 24, 2020)
Based on the Governors orders, beginning July 24, the following new mask requirements will apply to City of Eugene Recreation Programs:
- Face coverings will be required for all Oregonians ages five and up in indoor public spaces and outdoors when six feet of distance cannot be maintained.
- Face coverings will be required even in cases of physical exertion indoors, and outdoors when six feet of distance cannot be maintained.
For current information visit GetRec.org/pools.
Adult, Senior and Adaptive Programs
Limited Adult, Senior and Adaptive programs are being offered. Vulnerable populations to COVID-19 are encouraged to follow OHA and CDC guidelines for people who are high-risk. You can register online, by phone and there is a limited in-person option as well. Activities are available to view at GetRec.org/explore.
Youth & Family Programs
Limited programs are being offered. Check to see what is available on our online registration website.
Oregon Governor Kate Brown has issued different sets of guidelines for private indoor gatherings (i.e. a dinner party in a private home) vs. indoor event venues including restaurants, churches and rental facilities like Eugene Rec’s. While indoor gatherings at private homes are limited to 10 people, event venues are allowed up to 100 people as long as safe operating procedures are followed.
We take safety precautions very seriously in our rental facilities and are requiring rental patrons to follow all public health guidelines to prevent the transmission of COVID-19, including:
- Limiting the number of people allowed within the facility based on the size of the room/facility to ensure at least six feet of distancing between people;
- Requiring all participants to adhere to distancing and mask wearing requirements, both inside and outside;
- An on-site rental coordinator monitors all behaviors and ensures guidelines are followed by the rental group
- Individuals entering the facility must confirm they have not recently experienced symptoms of COVID-19 and have not been exposed to COVID-19
- A roster of all individuals within the facility is kept in the event that contact tracing is necessary
- Rentals are closed down if safety guidelines are not followed.
Learn more about Eugene Rec COVID-19 Response.
Accepting Service Requests
Public Works will continue to accept Requests for Service through the City website and over the phone at 541-682-4800. The phone will be staffed Monday through Friday from 9 a.m. to 4 p.m. In-person lobby services have been suspended until further notice.
Public Works Maintenance/Parks and Open Space Office Closed
Due to ongoing health concerns, Public Works Maintenance and Parks and Open Space has closed its office to the public.
Spay and Neuter Clinic Hours and Services
(Updated Sept. 18, 2020)
Due to the hazardous air quality and our concern for the health of staff, clients, and pets, the City of Eugene Spay and Neuter Clinic will be closed on Friday, Sept. 18. Our sincerest hope is that everyone stay home and stay safe inside. Thank you your patience and understanding.