City Services - What's Open?
The health and safety of our community is the City’s top priority. In accordance with Governor Brown’s rules to slow the spread of COVID-19 in Oregon, the City of Eugene is taking action to reduce potential exposure to this virus, especially for those individuals who are at higher risk of severe illness.
At this time, these actions include postponing or canceling large community events and activities as well as changing the delivery of some City services and programs. Under the guidance of Lane County Public Health and in consultation with our expert internal emergency response staff, the City is making these difficult decisions in the best interest of public health and welfare.
Essential Services are Open
Essential City services are still running. Some are available online, by phone, and by email.
If you must visit open City offices, social distancing to stop the spread of COVID-19 will affect your visit.
- Keep 6 feet between you and other people at all times
- Do not touch other people: no shaking hands or hugs
- Wash your hands frequently with soap and water for 20 seconds each time
Current Information on City Services Available During the Coronavirus Outbreak
This following information about other City services will be updated continually. Departments and topics are listed in alphabetical order.
- Emergency Services
- City Manager's Office
- Community Court
- Eugene Airport
- Hult Center
- Human Rights & Neighborhood Involvement
- Municipal Court
- Parks & Open Space
- Permit Information Center
- Police and Fire Departments
- Public Meetings & Events
- Public Works
- Spay and Neuter Clinic
We will continue to respond to emergency calls for service, in progress crimes, other high priority life/safety issues, and incidents that require evidence gathering. Our police, fire and medical personnel have the equipment, training and protocols they need to protect themselves and community members. They’ve been practicing, they are ready and they are at work.
The City is collaborating with economic development partners, including the Eugene Area Chamber of Commerce, the Small Business Development Center at Lane Community College, and Business Oregon, to provide information and assistance to area employers. See information For Businesses and For Workers.
City Manager’s Office
(Updated March 16, 2020)
In order to protect the health and wellbeing of our community, visits to the City Manager’s Office are currently by appointment only.
Please call 541-682-5010 for assistance Monday through Friday, 8:30 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
Community Court is moved to Municipal Court at 1102 Lincoln St.
No service providers will be available for drop-in services. At this time the court is only seeing Community Court first appearances. Current participants should continue engagement with treatment providers as indicated by their provider. Court dates will be set out four weeks.
The Eugene Airport is open and commercial airlines are continuing to operate flights. If you plan to travel through EUG please contact your airline prior to coming to the airport.
Hult Center for the Performing Arts
Updated March 17, 2020)
The Hult Center for the Performing Arts has suspended all programming through April 14, the full length of the government closure guidance.
See the latest updates from the Hult Center.
Human Rights and Neighborhood Involvement
(Updated March 16, 2020)
The Human Rights and Neighborhood Involvement Office is also currently available by appointment only.
Please call 541-682-5177 for assistance Monday through Friday, 10 a.m. to 4 p.m. Please leave a message, as staff will be reviewing and returning calls frequently throughout business hours.
(Updated March 20, 2020)
As public health recommendations continue to evolve, we have extended the closure of Eugene Public Library locations and book returns past the original date (March 30). We will update you as soon as we know our reopening date.
No fines will be charged during this time.
The public can continue to access the Library’s digital services including e-books, e-audiobooks, streaming movies, music and more.
We will continue to closely monitor the situation in conjunction with our public health partners.
We remain available by phone and email and we encourage you to contact us with any questions or to learn about and use online services.
For More Information
Community Court will be moved from the Downtown Library to Municipal Court. See Municipal Court tab for more details.
(Updated March 22, 2020)
The Eugene Municipal Court will only hold in-custody court appearances. In-custody court appearances are held daily at the Lane County Jail and on Monday and Thursday at the Eugene Municipal Court. Court doors will open Monday at 1 p.m. and close with the in-custody court session concludes and Thursday at 8:15 a.m. and close when the session is completed. All other court appearances will be set-over with a new court date. Please make sure the municipal court has your current address to receive notices.
We are experiencing high call volumes and are unsure how long we will have the ability to answer phone calls. The best way to get a message to the court is through email, postal mail, or the dropbox outside the courthouse.
Individuals with pending criminal charges are encouraged to call their attorneys for further information on clearing outstanding warrants.
Contact Eugene Municipal Court
- Phone (541) 682-5400
- Email: EugeneMunicipalCourt@ci.eugene.or.us
- Mail: 1102 Lincoln St, Eugene, OR 97401
Court Appointed Attorney Contacts
- Eckart Wostmann Wiese 541-689-3261
- Rosta & Connelly 541-343-8111
- Jessica Saydack 541-852-2141
Contact Info and Locations
- Community Court is moved to 1102 Lincoln St. No service providers will be available for drop-in services. At this time the court is only seeing Community Court first appearances. Current participants should continue engagement with treatment providers as indicated by their provider. Court dates will be set out four weeks.
- Eugene Municipal Court can be contacted by:
- Phone: 541-682-5400
- Mail: 1102 Lincoln St., Eugene, OR 97401
Parks and Open Space
(Updated March 27, 2020)
Skateparks, Sport Courts and Playgrounds Closed by Executive Order
In accordance with Governor Brown’s executive order, all skateparks, outdoor sport courts and playground equipment areas are closed until further notice.
Parks, paths and trails remain open for use. The executive order states that people may take part in outdoor activities like walking, hiking, biking and running, but social distancing requirements must be followed. Groups or gatherings in parks are prohibited and individuals must remain at least 6 feet away from each other.
Signs will be posted at playgrounds, sport courts and skateparks advising of the closures. Signs encouraging social distancing will be posted in prominent areas of recreational areas that are open for use.
Laurelwood Golf Course
Laurelwood Golf Course and Pub have suspended operations in response to concerns of public health.
Eugene Park Restrooms Replaced with Portable Toilets
To support efforts to slow or mitigate the spread of COVID-19, the City of Eugene Parks and Open Space has closed park restroom facilities. Portable toilets have been placed at each restroom location and will be cleaned three times a day.
Staff is unable to sanitize benches or other structures so it is recommended that the public avoid these high-touch surfaces.
Parks and Open Space continues to work hard to serve our community while taking precautions to protect the health and safety of its employees in this rapidly changing situation.
Park reservations have been canceled through May 10. Parks and Open Space staff will contact anyone with a reservation during this time. Full refunds, including the application fee, will be issued to the applicant. We ask for your patience in receiving refunds due to volume. We will not be rescheduling any canceled events or accepting any new event applications until after May 10. On May 10, we will reevaluate the situation.
Please email us for more information.
As public health recommendations continue to evolve, we are extending our volunteer program suspension through April 30, with the hope to resume event programming in May. We will continue to monitor the situation and update this date as needed. We look forward to seeing you at future events, happy and healthy.
Permit Information Center
City of Eugene Permit Information Center Open for Business with Modifications
(Updated March 25, 2020)
The Permit and Information Center will continue to provide services to the community. However, to take preventative measures for community member and staff safety against the spread of COVID-19, in-person services are suspended and the Atrium Building is closed to the public until further notice.
We have expanded our message line and email response services to continue to serve our customers. To reach us, please call or email staff at the appropriate message line listed below. We will answer calls when able, but otherwise, please leave a detailed message. We are checking messages throughout the day and will return your call/email as quickly as possible.
Permit Intake and Support
Business License and Transportation Network Company (TNC)
Rental Housing Code Program
If customers have plans such as Land Use, Tree Removal, or Appeal applications to submit, payments to be made, or need other services please contact
News about COVID-19 (Corona virus) is trending and many agencies and businesses are sending out information regarding their responses to protect their employees, customers, and the public. Our customers are the public and we realize that it is important we stay healthy in order to perform our service. We also are mindful that it is the most vulnerable populations, such as elderly or people with serious health issues, who are most at risk. By keeping ourselves healthy, we help reduce the spread of disease and help flatten the pandemic curve.
We are taking the following actions until further notice to limit exposure to the virus:
- Suspending ride-alongs and the use of the Kilcullen Conference Room by the public
- Our front counters remain open at 300 Country Club and other locations. We are limiting entry to the secure portions of our headquarters at 300 Country Club, Central Lane 911, and other locations to employees and critical/essential business visitors only
- Cancelling our public events
- Ensuring there are personal protective equipment for patrol officers and that we are all following cleaning guidelines for vehicles and facilities, as well as using good hygenic practices as outlined by Lane County Public Health
- Working with our partners, such as CAHOOTS, to ensure we are coordinating plans
- The Thursday, March 26 Car Seat Clinic has been canceled.
Public Meetings and Events
- Public meetings are suspended while the City determines online or other remote options for participation. This includes meetings for boards and commissions.
- The City Council is on its scheduled break until April 8.
(Updated March 20, 2020)
As public health recommendations continue to evolve, we have extended our facility closure and programming cancelation past our original date of March 30. We will keep you updated as we learn the date when our community centers and pools will be able to reopen. We continue to be available by phone or email and we encourage you to reach out with any questions.
All patrons who have paid for Rec programs and rentals occurring during the closure will receive a credit for use toward future Rec registrations or rentals. If you would like to receive a refund instead of a credit, please contact your local Rec community center and let them know. Memberships can be extended or refunded.
We have to delay, and perhaps cancel, our spring season scheduled to start in April. We will keep you updated with the latest information as soon as we have it.
Learn more about Eugene Rec COVID-19 Response.
Accepting Service Requests
Public Works will continue to accept Requests for Service through the City website and over the phone at 541-682-4800. The phone will be staffed Monday through Friday from 9 a.m. to 4 p.m. In-person lobby services have been suspended until further notice.
Public Works Maintenance/Parks and Open Space Office Closed
Due to ongoing health concerns, Public Works Maintenance and Parks and Open Space has closed its office to the public.
Spay and Neuter Clinic
The City of Eugene Spay and Neuter Clinic is suspending services from Saturday, March 14, through Tuesday, March 31, in order to reduce public impact of COVID-19. The City will continually assess the situation and change hours accordingly. With community members’ and employees’ safety as our number one priority, and due to the large number of walk-in customers visiting the clinic daily, Spay and Neuter Clinic closure is intended to reduce the likelihood of infections in the community.
Animal surgeries previously scheduled for this time period will be rescheduled to later dates in April and May. Clinic staff will contact animal owners by phone to find new dates. Clinic employees will continue reporting to work and will practice suggested social distancing and disinfection protocols. Customers who rely on the clinic as their source of discounted flea and tick medications are advised to seek other sources, such as pet supply retailers.
Community members may call the clinic with questions at 541-682-3643 during regular business hours.