City Services - What's Open?
(Updated Nov. 16, 2020)
The City of Eugene’s top priority is the health and safety of our community. As we move through the Governor’s phased reopening process to build a safe and strong Oregon, we are following specific guidance from the Oregon Health Authority.
Current Information About City Services
We have maintained our essential City services throughout our response to COVID-19. The following information about other City services will be updated continually. Departments and topics are listed in alphabetical order.
- Emergency Services
- City Manager's Office
- Community Court
- Eugene Airport
- Hult Center
- Human Rights & Neighborhood Involvement
- Municipal Court
- Parks & Open Space
- Permit Information Center
- Public Meetings & Events
- Public Works
- Spay and Neuter Clinic
We will continue to respond to emergency calls for service, in progress crimes, other high priority life/safety issues, and incidents that require evidence gathering. Our police, fire and medical personnel have the equipment, training and protocols they need to protect themselves and community members. They’ve been practicing, they are ready and they are at work.
Looking for information about doing business in Eugene? Need help from City government but unsure who to contact? Contact the City’s Business Help Team.
The City is collaborating with economic development partners, including the Eugene Area Chamber of Commerce, the Small Business Development Center at Lane Community College, and Business Oregon, to provide information and assistance to area employers. See information For Businesses and For Employees.
City Manager’s Office
(Updated March 16, 2020)
In order to protect the health and wellbeing of our community, visits to the City Manager’s Office are currently by appointment only.
Please call 541-682-5010 for assistance Monday through Friday, 8:30 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
(Updated Oct. 16, 2020)
Community Court is held Friday afternoons at Municipal Court at 1102 Lincoln St.
No service providers will be available for drop-in services.
The Eugene Airport is open and commercial airlines are continuing to operate flights. If you plan to travel through EUG please contact your airline prior to coming to the airport.
Hult Center for the Performing Arts
(Updated December 1, 2020)
See the latest updates from the Hult Center.
Human Rights and Neighborhood Involvement
(Updated March 16, 2020)
The Human Rights and Neighborhood Involvement Office is also currently available by appointment only.
Please call 541-682-5177 for assistance Monday through Friday, 10 a.m. to 4 p.m. Please leave a message, as staff will be reviewing and returning calls frequently throughout business hours.
(Updated Oct. 16, 2020)
The Eugene Municipal Court has reopened in a limited capacity.
The court is seeing individuals by appointment only. All persons cited or otherwise ordered by the court to appear will take priority for entry over most other matters appearing at the courthouse. No visitors will be allowed in the building.
Eugene Municipal Court has virtual public viewing on-site for both virtual and in person court appearances. To observe court sessions, please check in at 1102 Lincoln St.
Note to local attorneys and social service agencies providing support for community members: If someone other than the attorney of record is coming for a court appearance, the court needs notification 24 hours in advance. Please contact the court for more information on how to be granted admittance to the courthouse.
Non-essential jury trials will begin in November 2020. If someone is called to serve as a juror, they should call the number on their summons to confirm their final juror instructions. Court space for jury selection has been modified to allow for six feet of distancing, face coverings are required and will be provided, and all rooms have been sanitized.
Effective July 20, the court resumed normal course for processes related to warrants, late fees, collections, and license suspensions.
The court has created several ways to resolve citations remotely:
- Payments for parking, violations, and crimes can be paid online.
- Those who believe they qualify for fine reduction or deferral programs may mail, email, or use the court dropbox for a clerk review. This may also be completed using the Municipal Court’s online form.
- Those who would like to dispute citations can request a trial to be set via email, mail, or placed in the dropbox outside of the courthouse. The court will respond to the dispute in writing: please make sure there is a correct address in the correspondence. This may also be completed using the Municipal Court’s online form.
- Those with pending criminal cases should contact their defense attorney.
Court Appointed Attorney Contacts
- Eckart Wostmann Wiese (541) 689-3261
- Rosta & Connelly (541)541 343-8111
- Jessica Saydack (541)852-2141
Municipal Court COVID-19 limitations and safety precautions for limited reopening
- The court is limiting the numbers of non-employees in the building to 20 people.
- Eugene Municipal Court has virtual public viewing on-site for both virtual and in person court appearances. To observe court sessions, please check in at 1102 Lincoln St.
- Everyone will wear a face covering in public spaces and in secured areas.
- Everyone will be asked a set of health questions prior to entry at the front door.
- Defendants coming to be fingerprinted will be temperature checked prior to fingerprinting.
- Doors will be propped open as much as possible to minimize touching of handles.
- Furniture has been adjusted to accommodate sanitization and proper physical distancing.
- The court has cleaning services on-site during the day and a full sanitization cleaning each evening.
- The court’s new security system is in place. All members of the public must pass through the security station.
- The court has added footprints and other markings throughout the courthouse to provide visual cues for where to sit or wait with appropriate physical distance.
Parks and Open Space
See the latest information about City of Eugene's parks, trails, playgrounds, gardens and other open spaces. Learn what's open and about our COVID-19 safety protocols.
Permit Information Center
City of Eugene Permit Information Center Open for Business with Modifications
(Updated April 7, 2020)
The Permit and Information Center will continue to provide services to the community. However, to take preventative measures for community member and staff safety against the spread of COVID-19, in-person services are suspended and the Atrium Building is closed to the public until further notice.
We have expanded our message line and email response services to continue to serve our customers. To reach us, please call or email staff at the appropriate message line listed below. We will answer calls when able, but otherwise, please leave a detailed message. We are checking messages throughout the day and will return your call/email as quickly as possible.
The City of Eugene Building & Permit Services is committed to supporting our local construction and development community by performing timely inspection of construction work during the COVID-19 pandemic. In order to continue this essential function in a safe manner and comply with distancing guidelines to limit the spread of the virus, we are implementing a new process for inspections within occupied dwellings.
Effective April 6, all inspections within occupied dwellings will initially be done using remote video. Using the Skype application on a mobile device, customers will interact with remote inspectors who will view and verify that the work complies with codes and standards, while minimizing personal contact. View remote inspection instructions.
Permit Intake and Support
Business License and Transportation Network Company (TNC)
Rental Housing Code Program
If customers have plans such as Land Use, Tree Removal, or Appeal applications to submit, payments to be made, or need other services please contact
Eugene Police Department
(Updated November 16, 2020)
Front Counter and Records Services
Contact will be limited at the front counter at Eugene Police Department's headquarters building, 300 Country Club Road, to protect the health and safety of department staff and the community.
Until further notice, the Eugene Police Department will be providing only the following Front Counter and Records Services:
- Vehicle impound releases
- Pet fix-it tickets and Potentially Dangerous Dog (PDD) registration
- Posting bail
To access these services, please use the black phone in the lobby at 300 Country Club Road, and dial 5131.
If you need police assistance at 300 Country Club Road, please use the red phone in the lobby.
Learn how to submit Public Records Requests by fax, mail or online.
All other services are currently suspended.
Accepting Service Requests
Public Works will continue to accept Requests for Service through the City website and over the phone at 541-682-4800. The phone will be staffed Monday through Friday from 9 a.m. to 4 p.m. In-person lobby services have been suspended until further notice.
Public Works Maintenance/Parks and Open Space Office Closed
Due to ongoing health concerns, Public Works Maintenance and Parks and Open Space has closed its office to the public.
Spay and Neuter Clinic Hours and Services
(Updated November 18, 2020)
The City of Eugene Spay and Neuter Clinic is open for limited walk-in hours between the hours of 1-4:30 p.m., Monday through Friday. Please note that we check in the last patient no later than 4 p.m. (earlier if we have a large amount already checked in). We are currently practicing curbside service with a check-in station in front of our building, as the public is not permitted inside the clinic. Masks are required for all visitors. Please practice social distancing while waiting in line for services.
At this time, we are offering dewormer, flea, tick, and heartworm preventatives, FeLV/FIV testing, heartworm testing, vaccinations with an updated brief physical examination, licensing and license renewal services. Unfortunately, we are unable to offer any Health Certificates and surgical services but hope to resume these in the future. For any further medical needs, please reach out to your regular full service veterinary clinic.