Community Safety System

What's the problem?

Over the past 5 years, Eugene's population has grown and so have our public safety needs. 


In the past 5 years:


  • 911 calls for Eugene Police have increased 21%
  • Police and 911 staffing has remained flat
  • Average wait time has increased by 20 minutes
  • Police are unable to respond to 1 out of 3 calls due to lack of patrol resources (when there is no immediate threat to life)

Our Fire & Emergency Medical Service (EMS) face a similar problem. Many of the calls to our Fire & EMS are for people experiencing chronic conditions who need ongoing care or help, but without many resources, they are forced to rely on emergency services.


While many creative programs have been applied to this problem to maximize resources and meet community needs, the growing demand continues to outpace capacity causing critical gaps in community safety and services. 

  1. Watch a Video
  2. Community Surveys
  3. Community Outreach
  4. What's been working?
  5. Timeline
  6. Council Presentations / Media Coverage