Online
Use our online service request app (also available for mobile devices) at eugene-or.gov/pwservice. This application lets you select the type of Public Works service you’re requesting, map the location where the service is requested, and even provide photos (on the mobile app). If the situation is considered an emergency or immediate hazard, onscreen directions will tell you who to call. Once you’ve entered a service request into the system, it will automatically route the request to the appropriate work group. It’s the fastest way to get a response for a Public Works service request!

The Public Works web site provides lots of facts, including contact information. Get started at www.Eugene-or.gov/pw. Social media, such as Facebook and Twitter, are popular ways to share information. Eugene Public Works has several Twitter sites, including www.twitter.com/EugenePW. The City of Eugene also has a Facebook page at www.facebook.com/CityofEugene. We post information to these social media sites, and we pay attention to posts and tweets about us as well. A word of caution: our social media sites are not monitored 24/7, so please don’t post or tweet emergency service requests or other situations requiring an urgent response. Instead, please call emergency contact numbers or try to reach us by phone.