Privacy Policy

Basic Information Collected

When you visit The City of Eugene website we automatically collect and store the following information about your visit:

  • The Internet Protocol address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol Address to direct Internet traffic to track:
  • The type of browser and operating system you used
  • The date and time you visited this site
  • The web pages or services you accessed at this site
  • The website you visited prior to coming to this web site

The information we automatically collect is used to improve the content and delivery of our web services and to help us understand how people are using our services and what technology they use to access our site. We analyze our website logs to continually improve the value of the materials and services available on our site and the ease of accessing them. We make no attempt to link the logs with the individuals that browse our site.

Email and Surveys

If during your visit to the City of Eugene website you participate in a survey, send an email, or sign up for an email list, the following additional information will be collected:

  • The email address and contents of the email
  • Information volunteered in response to a survey

We use your email to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our website, or to forward the email to another agency for appropriate action. Survey and discussion group information is used for the purpose stated. Emails, surveys and discussion group information is public record.

Online Services

The City of Eugene offers services online as a means to improve services and to make them more convenient and accessible. If during your visit to the City of Eugene website you access services, we will collect additional information related directly to the service you are accessing. We will limit the information requested to only that required to conduct the service. We will not use the information for any other purpose without your permission. 

You may be offered opportunities related to the service, for instance to be put on a mailing list for upcoming Hult Center events, and it will be your choice as to whether you accept the offer.

The City of Eugene may use private vendors to provide online services as a means to reduce costs and improve services. These vendors are acting on behalf of the City of Eugene and will abide by this privacy policy.

Public Records

The information that you provide and we collect is retained in accordance with Oregon Revised Statutes (ORS) Public Records Policy 192.005 to 192.170 and 357.805 to 357.895 and the City Records Retention Schedule set forth in the Oregon Administration Rules (OARs). In some limited cases the information may be exempt from these regulations and we will identify it as such.

Public Disclosure

In the State Of Oregon, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state and local government. At the same time, there are certain limited exceptions to the public’s right to access public records. Exceptions are provided by both state and federal laws.

All information collected at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. ORS 192.314 states that: "Every person has the right to inspect any public record of a public body in this state, except as otherwise expressly provided by ORS 192.338, 192.345 and 192.355."

In the event of a conflict between this privacy policy and state or federal law governing the disclosure of records, the state or federal law will control.

The following is a partial list of exemptions under state and federal law. We will not disclose the following information:

  • Social security number
  • Drivers license number
  • Credit card information
  • Bank account information

Personal Information and Choice

"Personal information" is information that is readily identifiable to a specific individual. Personal information includes such things as an individual’s name, address, phone number, and email address. A domain name or Internet Protocol address is not considered personal information.

We collect no personal information about you unless you voluntarily participate in an activity that asks for information (i.e. sending an email, participating in a survey, or accessing a service). If you choose not to participate in these activities, your choice will in no way effect your ability to use any other feature of our website.

If personal information is requested on the website or volunteered by the user, this information is a public record once you provide it, and may be subject to public inspection and copying if not protected by federal or state law.

Access and Correction of Personal Information

You can review any personal information we collect about you through your participation in surveys, discussion groups, and online services. You may recommend changes to your personal information you believe are in error by submitting a written request that credibly shows the error. If you believe that your personal information is being used for a purpose other than what was intended when submitted, please contact us. In all cases, we will take reasonable steps to verify your identity before granting access or making corrections.


To better serve our users we employ the use of cookies to customize your browsing experience with the City of Eugene website. Cookies are simple text files stored on your computer by your web browser. They provide a method of distinguishing among visitors to our website.

Cookies created on your computer by using this website do not contain personally identifying information and do not compromise your privacy or security. You can refuse the cookie or delete the cookie file from your computer by using your web browser software.


The security and integrity of the City of Eugene website are essential for its success both to deliver services and information and to maintain the privacy of its visitors. The Information Services Division (ISD), as developer and manager of the City of Eugene website, has the responsibility to safeguard the integrity of this site. We use a variety of techniques, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the entire ISD operating environment as part of its continuing commitment to security and protection of privacy.

Privacy Disclaimer

The City of Eugene website has links to other websites. These include links to websites operated by other government agencies, nonprofit organizations and private businesses. When you link to another site, you are no longer on the City of Eugene website and this privacy policy will not apply. When you link to another website, you are subject to the privacy policy of that new site.

Please read the Website Liability Disclaimer that addresses other liability issues associated with the City of Eugene website.

City of Eugene eCommerce policy and conducting financial transactions with the City over the Internet are also available on this site in a separate document.

City of Eugene Website Contact Information

Contact the City of Eugene’s Web Analyst:

  • Phone: 541-682-5010
  • Email
  • In person:
    101 West 10th Avenue, Suite 203
    Eugene, Oregon 97401