Accessibility in Eugene

As a best practice, the City of Eugene values and strives to provide universal access to buildings, programs, events, and meetings. Universal design/universal access is an approach that ensures that products, services and environments are usable by as many people as possible regardless of age, ability, or circumstance.

At a minimum the City of Eugene is required to comply with The Americans with Disabilities Act (ADA). The ADA is a federal civil rights law that prohibits discrimination on the basis of disability in employment, state and local government, public accommodations, commercial facilities, transportation, and telecommunications. According to Title II of the ADA, a public entity that has a minimum of 50 employees is required to designate an individual to oversee their compliance with the ADA. These responsibilities for compliance apply to the City of Eugene as an organization with regards to its program, services, and facilities. This includes City of Eugene’s popular Adaptive Recreation program.

Access to Programs, Services and Facilities

The City of Eugene is committed to ensuring that access to city sponsored programs, services and facilities are accessible. This includes: 

  • Ensuring that all activities and meetings are barrier free
  • Providing access for people who use service animals
  • Providing assistive listening, note takers and/or sign language interpretation for verbal information
  • Providing written information in alternative formats (Braille, large print, etc.)

Notice of Accommodation

All meetings, trainings and programs sponsored by the City of Eugene should be made accessible when given appropriate notice. One week is preferred. Participants should contact the sponsoring representative as soon as they know they will be attending and inform the representative of their needs for accommodation.

Accommodation Resources

Complaint Process

In accordance with the ADA, the City of Eugene has an established complaint process for Accessibility matters pertaining to the City’s events, facilities, and programs. If you have a complaint or concern pertaining to a City service, program or facility, please contact the Equity and Human Rights Office at 541-682-5177. You may also file a Human Rights Discrimination Complaint or a Hate / Bias Incident Report online.