The City of Eugene values and strives to provide universal access to buildings, programs, events, and meetings. Universal design/universal access is an approach that ensures that products, services and environments are usable by as many people as possible regardless of age, ability, or circumstance.

At a minimum the City of Eugene is required to comply with The Americans with Disabilities Act (ADA). The ADA is a federal civil rights law that prohibits discrimination on the basis of disability in employment, state and local government, public accommodations, commercial facilities, transportation, and telecommunications. According to Title II of the ADA, a public entity that has a minimum of 50 employees is required to designate an individual to oversee their compliance with the ADA. These responsibilities for compliance apply to the City of Eugene as an organization with regards to its program, services, and facilities. 

Access to Programs, Services and Facilities

The City of Eugene is committed to ensuring that access to city sponsored programs, services and facilities are accessible. This includes: 

  • Ensuring that all activities and meetings are barrier free
  • Providing access for people who use service animals
  • Providing assistive listening, note takers and/or sign language interpretation for verbal information
  • Providing written information in alternative formats (Braille, large print, etc.)

All meetings, trainings and programs sponsored by the City of Eugene should be made accessible when given appropriate notice. One week is preferred. Participants should contact the sponsoring representative as soon as they know they will be attending and inform the representative of their needs for accommodation. Use the Accessibility Accommodation Request Form  to send us a request for accommodations.

Accessibility Improvement Program

Through the federal Community Development Block Grant (CDBG) program, the City of Eugene offers assistance for very low-income homeowners and tenants with disabilities may be eligible for assistance to make accessibility improvements to remove architectural barriers and install strobe smoke alarms. Assistance for very-low income, disabled homeowners and tenants includes 0%, deferred loans and/or grants.  visit the Accessibility Improvement Program page for more information and to access the application form.

Adaptive Recreation Services  

Adaptive Recreation Services (ARS) at Hilyard Community Center provides year-round, community-based recreational, social and educational programs for Eugene area children, teens and adults with disabilities. ARS provides a wide range of adaptive recreation programs for people with cognitive, emotional, mental, social and physical disabilities that expand their access to opportunities that promote overall health and wellness. This includes City of Eugene’s popular Adaptive Recreation program.

Complaint Process

In accordance with the ADA, the City of Eugene has an established complaint process for Accessibility matters pertaining to the City’s events, facilities, and programs. If you have a complaint or concern pertaining to a City service, program or facility, please  submit a complaint online and staff will contact you directly to collect any additional information. 

Accommodation Resources