Go To Search
Explore Eugene

Eugene Police Department
300 Country Club Road
Eugene, OR 97401

Fax 541-682-6804

Info Advanced
Central Lane 9-1-1
Mission Statement
Central Lane 9-1-1 is the communications gateway for regional emergency services.  We connect citizens with the public safety services they need.  We calmly guide callers through crisis, obtain and relay vital information, and provide radio support to fire, police and emergency medical responders.

Central Lane Communications
Central Lane Communications was established as a regional consolidated communications center in April, 1985.  Previously operating from Eugene City Hall, the 9-1-1 Center moved to its own building in September, 2000. We are now located at 1735 W 2nd Ave, Eugene.

Organizationally, Central Lane Communications is part of the Eugene Police Department's Technical Services Division. Our management team and their responsibilities include:

Pamela Collett- Technical Services Division Manager  Division level management for:
  • 9-1-1
  • Records
Cindi Harper- Central Lane Operations  Manager 
  • 9-1-1 operations oversight (regional call taking & dispatch)
  • Personnel hiring  
  • Section budget


Robert Poirier- Communications Program Manager 
  • Policy
  • Quality assurance
  • Training and retention
  • Radio and Infrastructure

Public Safety Answering Point (PASP) User Board
The center's operational policies and procedures are governed by a PSAP User Board.  The PSAP User Board consists of representatives from local agencies.  Members include:

  • Central Lane Communications Technical Services Division Manager
  • Central Lane Program Manager
  • Chiefs from Eugene Police, Springfield Police, and Coburg Police
  • The Lane County Sheriff
  • Regional Commander for the Oregon State Police
  • Eugene Fire & EMS Chief
  • Springfield Fire & Life Safety Chief
  • Two Fire Chiefs from the East and West Districts of the Fire Defense Board

Central Lane Communications is jointly funded by the City of Eugene General Fund, fire dispatch user fees, and the State's 9-1-1 telephone tax.

Call Load
As a center, on average, we make and receive between 750 and 800 telephone calls a day.  Of those calls, about 280 result in calls for service for the Eugene Police Department and about 120 calls result in Fire/EMS dispatches in Lane County.  In a typical day, 100 calls for service are also self-initiated by the Eugene Police Department.  Self-initiated activity includes traffic stops, patrol checks, person stops, etc.

If you have an emergency or active in-progress incident, call 9-1-1.  For more information about Central Lane 9-1-1 please call 541-682-2771 or send email to the Central Lane 9-1-1 Administration Office.

Telecommunicator's Code of Ethics
As a telecommunicator, I regard myself as a member of an important and honorable profession.  I will recognize the positive relationship between good physical and mental conditioning and the performance of my job.  I will perform my duty with efficiency to the best of my ability.  My conduct and my performance of my duties will be accomplished in an honest manner, contributory to my fellow workers and observant of the laws of the city, state and country.  I will not, in the performance of my duty, work for unethical advantage or profit.  I will recognize at all times in my duty that I am a public safety employee, and that ultimately I am responsible to the public.  I will give the most efficient and impartial service of which I am capable at all times. I understand the importance of courtesy and will maintain it as my reference point in all my duties.  I will regard my fellow telecommunicators with the same standards as I maintain myself.  I share a reciprocal affinity and obligation with my fellow telecommunicators, my administration and my agency.  I will accept responsibility for my actions.  I will strive for those values which will reflect honor on my fellow telecommunicators, my agency and myself.