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Airport - Access ID

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1. What type of Airport Identifciation Media do I need?
2. What if I need to renew my Access Identification?

Central Services - Finance - Accounts Receivable - Transient Room Tax (TRT)

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1. Who must pay the tax?
2. Who collects the tax?
3. How much is the tax?
4. Who is exempt from paying TRT?

City Prosecutor

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1. I received a subpoena and can't appear. What do I do?
2. I received a subpoena and I don't know anything about the case
3. I received a citation but can't make my court appearance date. What can I do?
4. Can I discuss my case with the Prosecutor?
5. How do I get a copy of my police report?
6. How do I order copies of videos, photos, or other special discovery?
7. I was the victim of a crime. What do I need to do?
8. I was the victim of a crime and would like to get a copy of the police report. What do I need to do?
9. Can I attend an arraignment or other court appearance?
10. I want to file charges against someone. How do I do that?

Cultural Services - Community Events - For Event Organizers

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1. What does it cost for Police Services at an event?
2. Is it possible to use the City's downtown parking garages and lots for special events?
3. What does it cost to block the use of parking spaces with meters and spaces in City-owned lots and garages?
4. Is it possible to use vacant lots near our site for event parking?
5. What if I need to close city streets and intersections for my event?
6. What if I plan to serve alcohol at my event?
7. Where can I purchase special event liability coverage?
8. What type and amount of insurance do I need?
9. How do I get permission to host an in-street party for my neighbors?
10. I want to have a wedding in a City Park. Do I have to notify the City and/or rent the park or shelter location?
11. At our event we are serving free food that we prepared at home, or food that will be provided by our guests in a potluck. Do we need City approval, a permit and/or insurance?
12. How can I participate as a vendor at an event?

Eugene Human Rights Code - Housing

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1. What can I do if I believe I am a victim of housing discrimination?
2. What is housing discrimination?
3. What is the Fair Housing Act?

Eugene Park Stewards

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1. How do I find out about volunteer projects?
2. What do volunteers do?
3. What do I need to bring?
4. Can I get school credit for volunteer hours?
5. Is RSVP required?
6. Any age requirements?
7. Experience required?
8. What if it’s raining?
9. Will there be a bathroom?
10. What is a park adoption?
11. Can we get a sign acknowledging our park adoption?
12. Can I volunteer if I’m not part of an adoption group?
13. Internships with Eugene Park Stewards?
14. How can we get something new in our park?

Graffiti Removal

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1. What Is the Law on Graffiti?
2. Who Causes Graffiti?
3. What are the Effects of Graffiti?
4. How Does Public Works Remove Graffiti?
5. What is the Huckleberry Patrol?
6. What Can I Do About Graffiti?
7. What is Eugene Doing to Fight Graffiti?

Human Resources - Employment

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1. Does the City have more career opportunities that aren't posted on the website?
2. How can I check on the status of my application?
3. How can I retrieve my username and/or password for my GovernmentJobs.com account if I forgot them?
4. How do I apply for a position with the City of Eugene?
5. If I want to apply for multiple positions, do I have to submit an application for each position?
6. Who do I contact if I am having problems with my application or my GovernmentJobs.com account?

Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Park Rental FAQs

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1. How do I reserve a space in a City park?
2. If I am planning a potluck, private picnic or barbeque, do I really need to obtain a temporary restaurant license from Lane County Health like the application indicates?
3. What if I plan to set up a canopy, tent, stage, or other equipment?
4. What if there will be alcohol served or brought by attendees at my event?
5. Where can I purchase General or Host Liquor Liability Insurance?
6. Are water and electricity available to the public in the parks?
7. Which parks have grills?
8. Is it OK to empty ice chests in parks?
9. Can I reserve an entire park?
10. What are park hours?
11. What happens once I turn in my park permit application materials?
12. How can I participate as a vendor at an event?

PDD - Building - Commercial

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1. What is the purpose of building codes and permits?
2. What codes apply to my project?
3. Is there any work I can do on commercial property without a permit?
4. How do I get a permit for work that’s already been done?
5. Can I prepare my own plans?
6. How detailed do the plans need to be?
7. How many sets of plans do I need to submit for my commercial project?
8. Who can apply for a permit?
9. What are my permit fees going to be?
10. Do I have to hire a licensed contractor to do the work?
11. What is the local wind speed and snow load?
12. What is Eugene’s seismic zone?
13. Do I need fire sprinklers in my building?
14. What plans can be submitted as deferred submittals?

PDD - Building - Fire

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1. Can I have an outdoor fire in a fire pit or fire ring in my backyard?
2. How does the minimum Gallons per Minutes at fire hydrants work and who's in charge?
3. Will I need to sprinkler my new building/house?
4. What will my Fire fees be for my permit? Sprinklers? Alarms?
5. What do you look at during the Fire inspection?
6. Where is the fire hydrant for my project?
7. Do I really need to submit a complete Hazardous Materials Inventory Sheet (HMIS)?
8. How high can storage be stacked without needing sprinklers? With sprinklers?
9. Where can I get a copy of the Yellow Book (Fire Protection System Design, Installation & Maintenance Guide0?

PDD - Building - General Permits

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1. Why do I need a permit?
2. Who can apply for a permit?
3. What are my permit fees going to be?
4. Can I pay my fees online?
5. How long does it take to get a permit?
6. How long will my application remain active?
7. How long will my permit remain active?
8. Why do I need an erosion permit?
9. Why is my electrical/plumbing permit on hold?
10. How can I look up permit information on my property?

PDD - Building - Inspections

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1. What inspections are needed for my project and in what order should I request them?
2. How do I request an inspection?
3. Can I request a specific time for an inspection?
4. Why is my electrical permit on hold so that I cannot request an electrical inspection?
5. Why is my plumbing permit on hold so that I cannot request a plumbing inspection?
6. Can I schedule inspections outside normal hours?
7. How can I get in touch with my inspector?
8. Why was my inspection held over?

PDD - Building - Land Use

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1. What is my property zoned?
2. What is zoning?
3. Where can I build on my property?
4. Can I create an additional house or dwelling on my property?
5. Can I build a fence without a permit?
6. Can I have farm animals on my property?
7. Can I operate a business out of my home?
8. What type of signs can I have for my business?
9. How can I determine where my property line is located?

PDD - Building - Residential

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1. What is the purpose of permits and codes?
2. What codes are applicable?
3. Is there any work I can do without a permit?
4. How do I get a permit for work that’s already been done?
5. Can I prepare my own plans?
6. How detailed do the plans need to be?
7. How many sets of plans do I need to submit for my project?
8. How do I determine my property line location? Isn’t my front property line at the edge of the street?
9. Where do I get a site plan?
10. If I own the property can I do the work myself?

PDD - Building - Site Development

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1. What is a site development permit?
2. When is a site development permit required?
3. What is the difference between a site development permit and a PEPI permit?
4. What is the difference between a site development permit and a phased permit?
5. Why are there separate processes for site development permits and phased permits?
6. If there is a pending land use application (such as site review or subdivision), can I prep the ground?
7. Can a site development permit be submitted before approval of the land use application?
8. Can I submit a site development permit application, if the PEPI hasn’t been approved?
9. How much does a site development permit cost?
10. Who will do the inspections for the site development permit?

PDD - Building Permits - Sign FAQs

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1. What is the purpose of a sign permit?
2. What kinds of signs are allowed?
3. What is the zone of my property?
4. What is not allowed?
5. Are sign permits required?
6. How do I obtain a sign permit?
7. How much do sign permits cost?
8. How long does a sign plan review take?
9. When is a a building permit required for a sign?
10. When can signs be installed?
11. Can I check the status of my sign permit?
12. How do I get an inspection?

PDD - Building Permits and Selling Your Home

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1. What if work was done to my home and I didn't realize that a permit was needed? Will I be subject to a fine? Will I have to tear the work down and start over?
2. If I take out a permit to remodel a home built ten years ago, do I build to the code in effect when the home was originally built?
3. If I take out a permit to remodel an older home, do I have to bring the entire home up to the codes in effect today?
4. What do I need to consider when putting my home on the market?
5. Will my insurance company require documentation that work on my home was done with permits?

PDD - Business Licenses - Tobacco Products Retail License

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1. What is the legal age for purchasing cigarettes or smokeless tobacco?
2. What are retailers required to do to ensure that customers are of legal age to purchase tobacco?
3. Can a retailer sell to a child whose parent sends the child into a store to buy tobacco products for the parent?
4. What should a salesclerk do when the clerk suspects that a customer’s ID is fake or has been altered?
5. Is a retailer responsible for preventing parents or other adults from purchasing tobacco products for minors?
6. What if the minor becomes angry when I, as a retailer, refuse to sell tobacco?
7. What is a compliance check and how will it work?
8. Who is responsible under the regulations: the employer or the sales clerk?
9. For a retail establishment that has failed the first compliance check, how much time will elapse between when the violation occurred and when a second compliance check will be completed?
10. Will the City/Health Department notify retailers who are found to be in compliance with the new ordinance?
11. Do the penalties escalate with continued violations?
12. What happens if a retailer fails to pay the fine levied by the city?
13. What can a manager do to assure that his/her employees uphold the Law?

PDD - Code Compliance - Nuisance and Zoning

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1. How many dogs are allowed in the city limits?
2. What if I am impacted by barking dogs?
3. Is camping allowed? How and where?
4. Do I need to use a garbage can for my household and yard waste?
5. Where are garbage cans or dumpsters supposed to be located?
6. What is considered junk, and where can it be stored?
7. What if I have complaints about noise?
8. Is smoking allowed in public places?
9. To whom can I report a vacant open structure?
10. Can I store my unlicensed vehicle in my driveway or yard?
11. How do I file a complaint?

PDD - Recycling and Solid Waste - Commercial Food Waste Collection

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1. How does the program work?
2. What is the City’s role?
3. Why compost?
4. Who else is doing it?
5. What’s the cost?
6. How can I learn more about the campaign?
7. Are the Love Food Not Waste resources available to other communities and jurisdictions?
8. Which businesses compost in Eugene?
9. What types of compostable plastics are allowed in the program?
10. Are there soil tests done on the compost to ensure that it is safe for planting?
11. What happens with the finished compost?
12. Which haulers are involved in food waste diversion?

PDD - Recycling and Solid Waste - Composting (Home)

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1. What is backyard composting?
2. How is compost made?
3. What do I need for backyard composting?
4. What are some uses of compost?
5. Does adding bread and other food scraps to my compost draw rats?
6. Can I compost my dog manure?
7. Is compost with food waste better than yard waste only compost?
8. Is compost made from worms better than a hot thermal compost?
9. Will my compost ever get too hot and cause a fire?
10. Where can I get more information about composting?

PDD - Recycling and Solid Waste - Composting (Worm)

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1. What is worm bin composting?
2. What do I need for worm bin composting?
3. Where should a worm bin be kept?
4. How does it work?
5. Do worm bins smell bad?
6. Will the worm bin attract fruit flies and fungus gnats?
7. How are finished worm castings harvested?

PDD - Recycling and Solid Waste - Composting (Yard Debris)

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1. Why should I use a yard debris cart?
2. What materials can go in my yard debris cart?
3. What items cannot go in the yard debris cart?
4. How often is yard debris collected?
5. Why should I use my yard debris cart for leaves, instead of putting them in the street?
6. What does yard debris removal cost?
7. Can I have more than one container?
8. If I don’t have garbage service, can I still get yard debris service?
9. How much material is collected through the yard debris program?

PDD - Recycling and Solid Waste - Recycling (Non Curbside)

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1. How do I recycle electronics (computers, monitors, TVs, etc.)?
2. What should I do to dispose of extra paint?
3. Are paper coffee cups recyclable?
4. How should I dispose of household hazardous waste?
5. How can I get rid of an old vehicle?
6. Does the city offer event recycling?
7. Where can I find more detailed information about recycling and waste prevention?

PDD - Retailers Plastic Bag FAQs

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1. Why did the City of Eugene enact the plastic bag ordinance?
2. When are retailers required to stop providing single-use plastic carryout bags?
3. What businesses does this apply to?
4. What about farmers’ markets, street fairs, festivals, and events?
5. How will the City follow up with store owners and help them prepare for the ban?
6. What plastic bags are prohibited?
7. What is a ‘mil’?
8. Can I provide plastic bags made of compostable materials?
9. What types of plastic bags are allowed?
10. Can I provide paper bags at the point of sale?
11. Do I have to charge my customers for all paper bags?
12. What does the 5 cent charge for paper bags go toward?
13. Is it necessary for my store to keep a record of how many paper and reusable bags sold?
14. Can retailers provide “reusable” plastic bags?
15. Am I required to provide reusable bags or recyclable paper bags at checkout?
16. Are stores required to charge 5 cents for the 4+ mil heavy-weight plastic bags?
17. What about bags that are almost 4 mils thick?
18. Is there a requirement for recycled content in paper bags?
19. Are any businesses exempt from the ban?
20. The ordinance allows a restaurant to use plastic bags for hot, prepared takeout food. But if a restaurant wants to use paper bags instead, does the restaurant have to charge 5 cents/bag?
21. How can I apply for a business undue hardship exemption?
22. When does the undue hardship exemption expire?
23. If restaurants are selling items other than hot, prepared foods are the bags they use still exempt?
24. Are grocers’ deli counters exempt like restaurants that serve hot, prepared takeout food?
25. Are any customers exempt from the 5-cent charge on paper bags?
26. Can an Electronic Benefit Transfer (SNAP or food stamp) card cover the 5-cent fee for paper bags?
27. What are the environmental impacts of this new ordinance?
28. What will the statewide ban do to Eugene’s ban?
29. How will this law be enforced?
30. What are the penalties for businesses if they do not comply with the ordinance?
31. How can shoppers keep their reusable shopping bags clean and safe?
32. How can I remind customers to remember to bring their reusable bags to the store?
33. I have a bag giveaway event I would like to publicize. How can I do that?
34. Where can I get a copy of these FAQs to print?

PDD - Shoppers Plastic Bags FAQ

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1. Why did the City of Eugene enact the plastic bag ordinance?
2. When are retailers required to stop providing single-use plastic carryout bags?
3. What businesses does this apply to?
4. What about farmers’ markets, street fairs, festivals, and events?
5. What plastic bags are prohibited?
6. What types of plastic bags are allowed?
7. Can retailers provide paper bags?
8. What does the 5 cent charge for paper bags go toward?
9. Are retailers required to provide reusable bags or recyclable paper bags at checkout?
10. Can retailers provide plastic bags made of compostable materials?
11. Are any businesses exempt from the ban?
12. The ordinance allows a restaurant to use plastic bags for hot, prepared takeout food. But if a restaurant wants to use paper bags instead, does the restaurant have to charge 5 cents/bag?
13. If restaurants are selling items other than prepared foods are the bags they use still exempt?
14. Are grocers’ deli counters exempt like restaurants that serve hot, prepared takeout foods?
15. How will the City help shoppers prepare for this?
16. Are any customers exempt from the 5-cent charge on paper bags?
17. Can an Electronic Benefit Transfer (SNAP or food stamp) card cover the 5-cent fee for paper bags?
18. Where can I get free or reduced price bags?
19. What are the environmental impacts of this new ordinance?
20. What will the statewide ban do to Eugene’s ban?
21. How will this law be enforced?
22. What if I notice a store is violating the ordinance?
23. What are the penalties for businesses if they do not comply with the ordinance?
24. What are options for typical secondary plastic bag uses?
25. How can shoppers keep their reusable shopping bags clean and safe?
26. How can I remember to bring my reusable bags to the store?
27. Where can I get a copy of these FAQs to print?

Planning and Development - Downtown

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1. What is this item?

Planning and Development - Parking Epark

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1. Can I add more time to a parking meter?
2. How do I contact parking garage security?
3. Does the City of Eugene offer free parking?
4. How do I report a broken meter?
5. Why do I buy and receive a City of Eugene monthly downtown parking permit from Republic Parking Northwest?
6. Do downtown businesses validate parking for shopping in their store (like Portland)?
7. How long can I keep my vehicle parked on the street (in a space with no meters or time limits)?
8. When was the first parking meter installed in Eugene?
9. Can I rent a parking space at my house?
10. When are parking meters enforced?
11. On what holidays are parking meters free?

Planning and Development - Planning

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1. What does Planning's current planning do?
2. What is the role of Planning's long-range planning?

Planning and Development - Planning - Current Projects - Infill Compatibility Standards

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1. What is infill development?
2. What is the Infill Compatibility Standards Project?
3. What are the City's Growth Managment Policies?
4. What can I do about infill concerns near me?

Planning and Development - Planning - Envision Eugene

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1. What is Envision Eugene?
2. Where are we in the Envision Eugene process?
3. Will we expand the urban growth boundary (UGB)? If so, where?
4. How can I get involved?
5. How does Eugene manage growth?
6. What is the principle of compact development?
7. How efficiently are we using land in our existing UGB?
8. With all of the infill and redevelopment planned, will we still need to expand?

Planning and Development - Planning - Envision Eugene - Land for Housing

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1. How many of the 15,000 housing units needed will be single-family homes and how many will be various types of multi-family housing?
2. What strategies will be required to accommodate additional small homes like alley access houses and secondary dwelling units?
3. How much might we need to expand our urban growth boundary (UGB) and where could expansion potentially occur?

Planning and Development - Planning - Studies and Adopted Plans - South Ridgeline Habitat Study

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1. How was the inventory conducted?
2. How did my property get included in the study?
3. What does the study mean to property owners?

Police

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1. How Do We Form A Neighborhood Watch?
2. Does EPD Have a Cadet Program For Teens Interested in Becoming Police Officers?
3. When Using the 911 Service, What Qualifies As An Emergency?
4. How do I enroll in the Eugene Citizens' Police Academy?

Police - Contacts and Servies - How do I...- Get an Impound Released

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1. Is there a way to get a vehicle released from impound if the registered owner of the vehicle is out of town or otherwise unable to come to Police Records?
2. How do I pick up my vehicle when the officer kept my drivers license?
3. My friend is insured on any car he/she drives. Can they come with me to pick up my impounded vehicle?
4. We will be towing the vehicle from the impound lot. Do I still need a valid driver and to have the vehicle insured?
5. My vehicle was impounded last night. Where is it?
6. My proof of insurance is in my vehicle. I showed it to the officer at the time of the stop. Can I get my vehicle out of impound?
7. Will my insurance bill serve as valid proof of insurance?
8. Can I use a bill of sale or signed off title as proof of ownership?
9. Can I contest the validity of my vehicle impound?

Police Careers

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1. How can I learn more about police work?
2. Can I volunteer with the police department?
3. How can I become a police officer?
4. How can I prepare for a career in law enforcement?

Police Investigations - Violent Crimes - Domestic Violence

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1. How do I apply for a protective order?
2. How does the respondent receive the papers?
3. What happens if there is a further hearing?
4. How do I report a violation?
5. When should I renew my order?
6. Are there other agencies that can help?
7. What should I do to plan for my safety?

Public Works - Engineering - Street Improvement Assessments - Irrevocable Petition

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1. What is an irrevocable petition (IP)?
2. What types of projects are associated with an IP?
3. How can I get a copy of the petition?
4. When could the construction occur?
5. What if I don’t want the proposed improvement?
6. How will I know about any public meetings concerning a proposed project?
7. How do I pay for the improvements?
8. Why is there an IP on my property?

Public Works - Engineering - System Development Charges

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1. What is a system development charge?
2. How much will the SDCs be for my development?
3. How is the transportation SDC calculated?
4. How is the local wastewater SDC calculated?
5. How is the regional (MWMC) wastewater SDC calculated?
6. How is the stormwater SDC calculated?
7. How is the parks SDC calculated?
8. How are the SDC administrative fees calculated?
9. What do I do if I still have questions about my SDC(s)?

Public Works Maintenance

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1. View Public Works Maintenance FAQ's
2. What does the City do about graffiti removal?
3. How do I report a dead animal in the street?
4. How can I get a street light replaced?
5. How do I report a pothole that needs to be filled?
6. Garbage or Debris in City Right-of-Way
7. Call before you dig… 811
8. Yellow Curb Request
9. How do I report a street name sign is missing?
10. Street Tree Maintenance
11. Vegetation Obstructions
12. What is the Right-of-Way?

PW Maintenance Ice and Snow

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1. Who do I call in an ice/snow emergency?
2. Who clears sidewalks?
3. What ice and snow control methods does Public Work use?
4. Where can I find the City Code related to ice and snow?

Recreation Services

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1. How do I register?
2. How do I get a job with Recreation?
3. What is Recreation's Withdrawal/Refund Policy
4. Can I advertise in the Recreation Guide?
5. Are Scholarships Available?

Recreation Services - Adaptive - About

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1. What are your participant policies?
2. What adapted equipment do you have for rent?
3. What buses can I take to get to Hilyard Center?
4. What programs are there for people with intellectual disabilities?
5. How do I know what is included on a trip?

Recreation Services - Aquatics

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1. Are there swim teams to join?
2. What is your water temperature?
3. Are there start up or sign up fees for your facility/gym?

Recreation Services - Aquatics - Fitness

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1. Are there start up or sign up fees for your facility/gym?
2. Which pass is best for me?
3. What’s your water temperature?

Recreation Services - Aquatics - Swim Lessons

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1. Can I sign up for multiple sessions?
2. If I miss a lesson, do you give credit or do a make-up lesson?
3. Can I sign up for lessons after a session has started?
4. Can I request an instructor?
5. How do I make a request for inclusion accommodation?
6. Are semi-private lessons available?

Recreation Services - Athletics

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1. How do I know if my game is rained out?
2. How do I rent a field?
3. Can I officiate a city league sport?

Sidewalk Safety

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1. Are City-performed sidewalk repairs guaranteed?
2. Are there standards for repairing or constructing sidewalks?
3. Do I need a permit to do sidewalk repairs?
4. If a street tree’s roots are damaging my sidewalk, can I remove the tree or cut the roots?
5. What authority does the City have to require that property owners fix deficient sidewalks?
6. What if there are utilities under the section of sidewalk that needs to be repaired?
7. What is the City’s Safe Sidewalks Target?

Street Sweeping

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1. Why doesn't the City have a set sweeping schedule?
2. How often do crews sweep City of Eugene streets?
3. I live on a collector street. Must you sweep my street at night?
4. Why does the City schedule street sweeping on the same day as my garbage pick-up day?
5. Why does the sweeper sweep down the middle of the street?
6. Why is my street being swept when the street appears to be clean and has no litter?

Volunteers in Policing

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1. Why Should I Volunteer?
2. What do police volunteers do?
3. How many volunteers serve with the Eugene Police Department?